Billing is where all your invoices and payment history is stored. You can review invoices, raise disputes, view payment history and manage pension forms in this section.
The first tab shows you the timeline status of your most recent billing period.
A billing period is from the 1st to the last day of a calendar month.
Once a billing period is finished:
- You have a 10-day window to review invoices – this runs from the 1st to the 10th of the following month
- The review period ends (and invoice is locked), and then the payment is taken from your account on the 10th of the following month
- Money is sent to the GPs on 16th of the following month
This is the area where you can see all your invoices that are under review, or are awaiting payments.
You will see all invoices from the most recent billing period displayed here. For example, if you are viewing invoices in the first 10 days of the month, you are reviewing the sessions for the previous month.
The top of the page shows the date the payments will be taken out of your account.
To view sessions included in the previous month’s batch, click ‘show details’
See a list of sessions that were worked at your Practice.
At a glance, you can see:
- GP’s full name
- Corresponding session ID
- Session date, times and agreed hourly rate
- Network Locum service fee per session
The totals on then right-hand side are the payments for the GP + Network Locum service fee together.
If you do not agree with the hours the GP has billed for, you can raise a dispute. Clicking ‘dispute’ opens up an invoice discussion with the GP to enable you to agree on the hours.
All past invoices are stored here for your records.
You can quickly see:
- Billing period for the current month
- Practice name (helpful if you manage multiple sites)
- Pension total
- Invoice total
This is where the Pension forms for jobs worked by GPs are stored. It is very important that you view and take actions on these forms, to ensure GPs are able to claim pension within the stipulated timelines.
To submit a form please:
- Download and print the form
- Stamp and post it back to the GP
- Contact the Customer Support team for the GP’s address
Pension forms must be returned to the GP as soon as possible as they only have a 10-week window to submit their invoices.
This is where you will find past invoices which were sent to you to be paid directly to GPs – These are from the period before you signed up to SurePay.
You can download the invoice by clicking ‘download invoice’.
If you experience any technical issues or have questions, please contact the customer support team.
You can get in touch either by using the online chat ( 08:00-21:00 weekdays, 08:00-20:00 weekends) in the bottom right-hand corner or email firstname.lastname@example.org.
Alternatively, call us on 0203 771 8411. (08:00 – 21:00 weekdays, weekends 08:00 – 20:00)
One more thing…
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